Business Growth Masterclass – Session 5

 Welcome to the fifth installment in my blog series The Business Growth Masterclass.

I’ve called this session:

How to Optimise Your Office for Success

But first, as usual, lets recap the homework set in the last installment of the Business Growth Masterclass.:

  • You have written down at least 18 SMART goals for yourself – nine personal goals, and nine business goals.
  • You’ve posted your goals in a visible location for yourself and your staff.

You’ve done that? Brilliant. Now lets get on with this month’s Masterclass

When you organise your work environment, you optimise your surroundings for productivity and increase your ability to work effectively.

The steps in this Masterclass will help you streamline your office, get rid of clutter and maximise your workspace for productivity. Chances are, the actions you take today to organise your office will also save you considerable amounts of money.

A disorganised office costs more to run. Supplies, tools and equipment go missing because nothing is organised or put away properly. Those things have to be replaced to get the job done, and twice as much money has been spent in the end. Plus, you spend valuable time searching for missing items, files or paperwork.

In fact, some studies have revealed that the average senior business leader spends nearly four weeks each year navigating through messy or cluttered desks, looking for lost information. Does that sound like productive time to you?

In this E-Class we will cover:

  • The psychological impacts of a clean and organised workspace
  • The financial benefits of an organised workspace
  • How to audit your work environment
  • How to implement small changes in your office that will increase productivity
  • Making sure that your office is equipped with productivity tools

If I haven’t convinced you yet, read these benefits of taking the time to create an organised and well-structured office.

> Better communication. An organised office environment encourages better internal communication. With a central area for staff communication, it is easier to share sales news, track targets, and plan and monitor projects.

> A manageable budget. Organised spaces will allow you to quickly see what you have, what you need, and when you might need more. This supports the creation and sustaining of budgets, especially for supplies and equipment.

> Increased work ethic and morale. When you and your staff take care of your surroundings, it makes the workplace a more pleasant place. Taking care shows that you value your work and the people who work for you.

> Better time management. Simply put, you spend less time looking for things and more time actually working. An organised office will complement and support your time management strategies.

So, get started by walking through this step-by-step workplace audit, and making necessary improvements as you go.

Complete the following steps by literally walking around your office with a notepad and making observations. This is intended to be a positive exercise, so try not to get overwhelmed. Small changes are the best changes to start with.

If your office is already pretty organised, complete the audit anyway and identify any opportunities that exist to improve you and your team’s work environment.

Start with your own office.

Since this is where you’re likely to need to be the most productive, it make sense to start making some changes here. Make some observations about your office as it is now, using the following questions.

  • What can be found on your desk?
  • Where are your current files located?
  • Where are your old or inactive files?
  • How many personal items are visible?
  • What is on the walls?
  • Where are your office supplies?
  • How much paper is on your desk?
  • How many files, binders or books are on your desk?
  • Where is your in tray and out tray located, and how much is piled in them?

Based on your notes and the suggestions and guidelines below, identify opportunities for improvement. Would your office benefit from a better layout? A better filing system? A smaller desktop monitor? A paper shredder?

Clear your desk of everything but your computer, your filofax (that’s if you still use one!), your current files, your inbox and your telephone. Depending on the size of your desk, you may wish to put your current files or inbox on top of a filing cabinet within arm’s reach to maximise desk space. Anything you don’t need on a regular basis should be stored out of arm’s reach.

Choose one central system for managing your notes, tasks, to-do lists, brainstorming and scheduling. If you have a filofax, use it. If you prefer electronic systems, use those. Having too many binders and notepads and calendars gets confusing.

Make a habit of tidying your desk at the beginning and end of each day. Keep loose papers pinned to your to-do list, or have clear and organised folders. Use drawer organisers to keep your stationery drawer clean and easily accessible.

Organise your loose paper, inbox and action items in a file sorter or stack of paper trays. Use categories like to-do, to review, waiting response, on-hold and to file.

Put your phone on the left if you’re right handed, and on the right if you’re left handed, so you have the appropriate hand free to take notes when you’re on a call. Keep a notepad or post-its by the phone to record messages and conversation notes.

Personal items can be distracting when they’re in your primary line of vision, and encourage daydreaming. Photos and memorabilia have a place in your office, but relocate any items that are in direct sight.

Move on to the common areas of your business.

This is a list of the areas that you may find in your business. If your business has other areas, add them to the list. Most businesses will have the top five areas listed.

  • Office supplies storage*
  • Team communication center*
  • Point of sale or reception area*
  • Printing and photocopying*
  • Staff room or kitchen*
  • Employee and management offices
  • Equipment storage
  • Product stock storage
  • Hallways
  • Shipping and receiving area
  • Financial paperwork and accounting

Move through each of the areas and answer the following questions, as applicable.

  • What is the distance between your office and areas you frequently use, like the printer or photocopier?
  • How much loose paper is found around the business?
  • What is hung up on the walls?
  • Where is the central communication point?
  • How is the team communication center organised? Is it up to date?
  • How much old stock are you storing?
  • How are your office supplies organised?
  • Are boxes and shelves labeled?
  • Do your staff members have organization systems for their own desks?
  • How many files are used on a daily or weekly basis?
  • Where are old or outdated files kept?

Again, based on your notes and the suggestions and guidelines below, identify opportunities for improvement.

Put doors on shelving so cluttered spaces are not visible. Label boxes, containers and shelves so everyone knows what goes where.

Create a consistent filing system. Provide enough shelving and filing cabinets to store files in a systemised fashion. Ensure your system keeps files out of the way and out of sight when not in use, but maintains easy accessibility.

Return or sell unused stock and overflow office supplies, like stationery. Locate other unused items that you can potentially sell or donate to create more space. Consider renting out unused portions of your office to independent consultants or small businesses.

Ensure each staff member has access to the organizational materials they need to keep their offices neat. Provide stacking trays or file sorters, and suggest systems that may help them. Remember that you can’t control their work environment, but you can provide the support they need to stay organised.

Minimise the distance between your office and the areas you frequently use (like the printer or photocopier). Locate your office so you have a clear line of sight between you and the most productive area of your business.

Finally, make sure your business has the tools you need to run an effective, cohesive operation.

  • team communication center for all team members to review on a daily basis for important information about sales achievements, targets and company news.
  • whiteboard in the team communication center or the boardroom to use for brainstorming, diagramming, project planning, marketing planning or any other strategic use. This is an excellent tool for both internal and external meetings.
  • sales board in your team communication center (a private location from clients) that is customised to your business. Use thin black tape to create columns and rows to chart sales on a weekly or monthly basis, or to compare based on weekly, quarterly or yearly targets.
  • 12-month marketing planner to keep your eyes focused on the big picture. This is where you schedule campaigns and plan promotions. Use dry-erase marker so you can make changes easily, and use color-coding for easy visibility.

At the end of your audit, you’ll likely end up with a lot of paper you don’t know what to do with, but can’t throw away. Use these effective strategies for managing paper, filing and other information commonly used by everyone in your organization.

System

Steps

Create a filing system and colour code it Group vendor files (accounts payable) and assign a color
Group client files (accounts receivable) and assign a color
Group project or product files and assign a color
Sort each filing category by date or alphabetically by name Sort vendor or supplier files by name
Sort client files by client number or name
Sort project files by project number or name
Keep tax-related documents together File all receipts, donations and other tax related information in the same filing cabinet
Make copies of documents you need to file in more than one place
Create a binder of master lists for regularly accessed information Office passwords
Financial accounts
Goals
Birthdays
Vendor contact information
Use a bound notebook Keep track of phone calls and messages
Put the date on each page
Eliminate loose notepaper
Create a business card management system Throw away old business cards
Organise cards by last name or company name in a binder or rolodex
Enter the information in a data management program, then throw away the cards
Get rid of magazines and other reading material Throw away industry magazines and newspapers
Keep relevant articles of interest
Sort them into files, if necessary

A clean and organised office is easy to sustain once it is in place.Once you make some initial improvements and set up systems to manage your data and organise your supplies, the hard part is over.

Remember to be patient with yourself. Depending on the state of your work environment, this may be a project that takes a little while. Take your time, and follow the steps in this Masterclass, and you’ll get the job done.

Next time we’re going to hone in on time management skills with Business Growth Masterclass 6. Looking forward to it!

For more information on the office organising process described above, or to discuss any other aspect of your business growth strategy, use the following form to get in touch:

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